Ongoing support & maintenance

Your Systems Need Someone Watching

I learned this the hard way running my grocery business for twelve years.

Systems don’t stay fixed. WordPress updates. Plugins need security patches. Things break at 2am on Saturday.

You need someone who responds before your clients notice something’s wrong.

Complete protection

What Maintenance Actually Covers

security

Security & Updates

WordPress core, theme, and plugin updates applied weekly. Security monitoring. Backup verification. Spam protection.

speed

Performance Monitoring

Site speed checks. Uptime monitoring. Database optimization. Cache management.

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Technical Support

Bug fixes. Troubleshooting. “This used to work and now it doesn’t” detective work. Quick fixes for urgent issues.

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Priority Response

Your requests go to the front of my queue. Emergency issues handled same-day (Melbourne business hours).

Choose your level

The Plans

Essential Support

$200

AUD/month ($135 USD)

  • Weekly security updates
  • Monthly backups
  • Performance monitoring
  • 2 hours monthly support time
  • Email/async support
  • 24-hour response time

Best for: Solo practitioners with straightforward sites who just need someone watching.

Professional Support

$350

AUD/month ($235 USD)

  • Everything in Essential, plus:
  • Daily backups
  • Advanced security hardening
  • 5 hours monthly support time
  • Priority bug fixes
  • 12-hour response time
  • Monthly performance reports

Best for: Busy practices who can’t afford downtime and need consistent support.

Premium Support

$600

AUD/month ($400 USD)

  • Everything in Professional, plus:
  • Real-time uptime monitoring
  • 10 hours monthly support time
  • Same-day emergency response
  • Feature additions & enhancements
  • Quarterly strategy reviews
  • Direct phone/SMS for emergencies

Best for: Multi-practitioner businesses or high-revenue practices where every hour of downtime costs real money.

What’s NOT Included

Support hours don’t cover:

  • close Major new features (quoted separately)
  • close Content updates (you can do these yourself)
  • close Third-party service issues (though I’ll help troubleshoot)
  • close Training new staff (initial training included in build)

Unused hours don’t roll over. If you consistently need more than your plan includes, we’ll adjust.

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Launch Special

Sign up for maintenance when your site launches: Get 2 months free.

This gives you 8-10 weeks of coverage while you’re getting established. After that, billing begins at your chosen tier.

The Reality

I work 15 hours a week. I can’t take unlimited support clients.

Current capacity

12 clients maximum

Once I hit that number, new clients join a waitlist until a spot opens (usually when someone’s business grows and they hire in-house).

Get started

How to Sign Up

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Already Working With Me?

Choose your plan during project onboarding. We’ll discuss which tier makes sense for your practice.

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Existing Site Need Support?

Email me at janelle@thrivewellnesssystems.com

What to include in your email:

  • check_circle Your website URL
  • check_circle Current hosting/access details
  • check_circle What’s breaking (if anything)
  • check_circle What keeps you up at night

I’ll review and let you know if I can take you on.

Quick answers

Common Questions

Can I cancel anytime?

Yes. 30 days notice required. I’ll help transition to another developer if needed.

What if I need more hours?

We can upgrade your plan or quote additional work separately. I’m flexible.

What happens in an emergency?

Define “emergency.” Site completely down? I’m on it within hours (Melbourne time). Typo on your contact page? That can wait until Monday.

Do you work weekends?

No. Emergency coverage is during Melbourne business hours (Mon-Fri, 10am-1pm AEST primarily, but I check in outside those hours for urgent issues). If your site breaks Saturday night, I’ll see it Sunday morning my time.

What if you’re sick or on holiday?

I have backup contractors I trust. Critical issues get handled. Non-urgent work waits until I’m back.

Ready to Protect Your Investment?

Your systems work hard for you. Make sure someone’s watching them.